Refunds and Returns

We have a 7 day returns policy, this means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item(s) must be, unworn, with tags, and in the original packaging.

Unfortunately we are unable to reimburse postage costs for returning items.

Once we have received and inspected your return we will contact you to let you know if the refund is approved or not. If approved, you'll be automatically refunded to your original payment method. Please be aware it may take some time for your bank or credit card company to process the refund.

Please note that we are unable to accept returns on Elliot Organic Knickers. This is stated under the online description of the item. 


If you have ordered from outside the UK please be aware we cannot accept returns.

Customs and import duties are charged upon delivery in the recipient country. The customer is responsible for the payment of these charges, unfortunately I cannot advise on what these charges may be.
Please be aware, I will not undervalue or mark the parcel as a gift. 

 

If you are unsure on sizing, would like measurements of an garment or have a enquiry please do email me on florence.neilson@yahoo.com 

 

 


 

Return Address: 

Neilson Store 

Blenheim Studios 

London Road 

Forest Row 

East Sussex 

RH18 5EZ