Refund and Returns

We have a 7 day returns policy, this means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be, unworn, with tags, and in its original packaging. You will also need your receipt or proof of purchase. Unfortunately we are unable to reimburse postage costs for returning items.

Once we have received and inspected your return we will contact you to let you know if the refund is approved or not. If approved, you'll be automatically refunded to your original payment method. Please be aware it may take some time for your bank or credit card company to process the refund.

Please note that we are unable to accept returns on Elliot Organic Knickers. 


Return Address: 

Neilson Store 

Blenheim Studios 

London Road 

Forest Row 

East Sussex 

RH18 5EZ